(a) Suffers a Breakdown 100km or more from the Driver's Home; and (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB) Car breakdowns are not only inconvenient, but they can also put your life in danger. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. It should be read alongside your Certificate of Insurance. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Roadside assistance for your wheelchair or scooter. RACQ does not cover vehicles that exceed one or a combination of the following: *. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Out of charge In addition to those costs set out in this brochure, extra costs will be your responsibility. You may be able to get roadside assistance from our interstate affiliates. You could also try coupons from popular stores like LMT HAUS, Monbento, Sheet . Organisations looking to provide the best training to their people to build a culture of proactive care; Occupational Health & Safety departments looking for better ways to reduce risk and promote a healthier workforce; Managers looking to support staff mental health and create a culture of resilience 90% of issues are fixed on the spot, so you can get moving again. We use cookies and other technologies to understand and improve your browsing experience. V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& Change of Nominated Vehicle: A 72-hour waiting period applies to all Plus Care, Ultra Care and RACQ Ultimate Entitlements including Travel Entitlements for all Drivers (excluding the member where Personal Roadside Assistance applies). RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB) Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits. %%EOF RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB) RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) DEAL . For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. . Explains how your premium is calculated, what excesses apply (basic, accidental damage and special) and benefits. State-based motoring clubs sell it outright (e.g. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. RACV Total Care. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Consumables such as oil are not included. If we can't unlock your vehicle, well contribute this amount to a professional locksmith. RACV has this listed as the weight/length limits. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. Well register the job and send one of our signature yellow patrol vans to help. It has been used 0 times. The policy that has been placed in the Excess Use program will be at the Roadside level only, and will not be eligible for any upgrades to Roadside Extra, Plus Care, Ultra Care or RACQ Ultimate. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB) Find the cheapest fuel near you with our arevo app. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. If you have Roadside Care, youll only be towed to the nearest attending Service Centre. Roadside Care Members will only be towed to the closest attending RACV Service Centre. If your Eligible Vehicle requires specialist towing or has become bogged, RACQ will provide attendance and assist where possible in accordance with your Entitlements where it can be accessed without leaving a Constructed Road/Driveway. Any motor vehicle or motorcycles which meet the following The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. Damage to a vehicle of any type which is, or could have been, covered by a motor vehicle insurance policy, including but not limited to accident, fire, flood, theft and/or slashed tyres. If we cant, well arrange to tow your vehicle to a repairer. 230039 receives commission for each policy sold or renewed. RACQ will provide assistance on selected islands only, subject to availability. Lockouts and flat tyres/batteries For policies with a start date from 28 October 2021 - 2 August 2022 or with a renewal effective date from 30 November 2021 - 4 September 2022. RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) Any Caravan or Trailer that is covered for RACQ Roadside Assistance. Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. Top-range breakdown assistance that includes 100km of metro and regional towing plus generous taxi, accommodation and car hire benefits. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. SPRINGWOOD QLD 4127. The rental company chosen will be at the sole discretion of RACQ. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. First assistance call at 0926 - tow truck wait time 90 minutes. For a list of current islands please contact RACQ on 13 1111. You will be responsible for the cost of any replacement, ignition barrels, immobilisers, door locks and door keys. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Jan 12, 2016. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. Service is fast and reliable, day or night, Australia wide. This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles. RACV Complete Care Motor Insurance is issued by Insurance Manufacturers of . If you run out of fuel in Victoria, we'll bring you up to 5 litres of free fuel to get you to the nearest service station. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) The best Lucy Bel coupon code available is NEW20. Still waiting until cheap Tuesday to fill up with fuel? Roadside Care covers anyone driving your one nominated vehicle. Mozo snapshot. 227678. endobj Any motor vehicle or motorcycle that are covered for RACQ Roadside Assistance. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. In the event of a faulty tyre or wheel, we will attend within your Entitlements to replace it with the Eligible Vehicles spare tyre (provided that tyre is roadworthy). Part of this responsibility is ensuring that members with roadside assistance are not using the service in lieu of proper mechanical maintenance, or regularly requesting roadside assistance for the same recurring incidents. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. Any towing above this Entitlement will incur an additional cost. Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. (b)Accommodation up to $1,200 per incident and rental vehicle for up to 6 days, up to $110 per day. If the Eligible Vehicle requires towing while it is towing a Caravan or Trailer, the Caravan or Trailer will be towed under the same conditions as the Eligible Vehicle, to the same destination, providing that it can be towed behind the attending tow truck. These general terms and conditions of use apply to the https://www.careers.total.com website and its candidate portal. Should your Eligible Vehicle run out of fuel, RACQ can arrange for the delivery of sufficient unleaded petrol or diesel to enable the vehicle to be driven to the nearest fuel station (subject to annual limits). Plus, any licensed driver using your nominated vehicle can get help too. 20% off Chargefox fast charging The Best Lucy Bel coupon code is 'NEW20'. A second tow relating to the one Breakdown is available up to 20km in any direction at no charge under the following circumstances: Towing Entitlements are not available in the event of lost, stolen keys or lockout. Royal Automobile Club of Victoria (RACV) Limited. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB) Size and weight limits apply to the types of vehicles, caravans and trailers we can service. RACV experts debunk ten of the most common petrol myths. It outlines details of your cover, such as the policy number, when it takes effect, when it expires, limits and the price of your premium. RACQ will not cover transport, accommodation or other expenses incurred by you on the journey to return Home afterwards. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. You may choose from one of the following four options where your Eligible Vehicle, Eligible Caravan or Trailer has suffered a Breakdown and meets the criteria set out earlier in this section for Travel Entitlements. enable JavaScript in your browser. See the terms and conditions for more details. bit hard when you are broken down. This site will not function correctly without JavaScript enabled.Please More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance To be considered eligible, your Caravan or Trailer must meet the following criteria: (c) Does not exceed the size limitations; (d) Not an Ineligible Caravan or Trailer. terms and conditions please refer to the RACV Motor Insurance PDS available from RACV at www.racv.com.au or by calling 13 RACV (13 7228) . RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB) Please refer to the End of the Incident section above. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. General Manager, Motoring & Mobility. The Eligible Vehicle cannot or will not be repaired. This waiver of fees will not apply where RACQ is providing Services outside of the Entitlements. We use cookies and other technologies to understand and improve your browsing experience. Received text at 1217 - Tow truck wait time 140 minutes. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in the terms and conditions. Yes, all levels of RACV Emergency Roadside Assistance include towing. Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. Basically RACV will only cover fuel and towing for bikes/scooters It all depends on your level of acceptable risk. It is your responsibility to inform RACQ promptly of any change in details, including residential address, Nominated Vehicle and other relevant information. A member has 21 days from the date of purchasing Roadside Assistance to cancel their policy, and will be entitled to a refund of any subscription fees paid, provided no Service calls have been made or Entitlements have been used. Where evidence cannot be provided RACQ may decline to provide the Travel Entitlement or require the Driver to pay for the relevant Travel Entitlement. Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. endobj Essential cover for those who drive short distances in the metro area. The location where the RACQ Service Provider providing the requested Services operates their business. $2375 DEAL. 3Including drawbar for caravans. Under Total Care and Extra Care, caravan and trailer assistance will be provided if the vehicle or the trailer being towed can no longer move. (d)Exceed one or a combination of the below size limitations: 1Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded This Camry Hybrid has been well loved and only travelled 118,000 kilometers with full dealership servicing. For your vehicle to be suitable for a policy with RACV, your vehicle will typically need to be a sedan, wagon, SUV, utility or people carrier or a motorbike. From past experience though with others we were travelling with, (we've yet to have to use it) they tell you to get to the nearest town. Please note, Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applied waiting period. If you break down in a location where RACQ is unable to assist you, RACQ may be able to refer you to a local service provider. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. Veteran, Vintage and Classic Vehicle Insurance. A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer. This is the total dollar value of the benefits you can receive after a mechanical breakdown, per incident. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. The information provided is general advice only. For details, refer to page 20 of our Terms and Conditions. hb```$d!1a'ZzhTrn1a6 RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB) Identity Company publishing the Website (referred to herein as the "Company"): TOTAL S.A. Head office: Tour Coupole - 2, place Jean Millier 92078 Paris La Dfense Cedex - France Company type: Socit Anonyme de droit franais Email: gordon_oakley@racv.com.au. Emergency Roadside Assistance Terms & Conditions - RACV. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB) Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to200km in any direction. expired $12 Refund on Extra Care, $30 Refund on Total Care @ RACV L Snoozin on 28/06/2020 - 20:32 racv.com.au Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care Car Insurance is separate to Emergency Roadside Assistance. With Extra Care and Roadside Care, service is only for your nominated vehicle. Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. Additional costs will be at the members expense. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Complete Care, Comprehensive, Third Party, and Motorcycle Insurance. RACQ may request that the Driver provide evidence of this. RACV Total Care also provides you with a number of Personal Benefits, as follows: - The Total Care benefits RACV will provide up to described above cover you, not only when you are driving the Vehicle nominated on your subscription, but also any other Eligible Vehicle. If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. 90% of issues are fixed on the spot, so you can get moving again. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Membership in RACQ in accordance with RACQs Constitution. Features Include: 6 Speed Auto Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise Control Traction Control Stability Control Airbag Safety Power Windows CD/MP3 Player AUX and USB . RACQs Excess Use program is used to identify, monitor and assist those members with roadside assistance who are deemed to have made excessive requests for service. Please feel the joy of shopping with verified RACV Vouchers. RACQ will consider an incident to have ended in respect of providing Service and/or Entitlements when the first of the following occurs: The decision as to whether Services can be provided for a particular vehicle will be at RACQs discretion. RACV 's intention to make any such changes through the RACV website (racv.com.au), Royal Auto magazine and using any other means adopted by RACV (in its absolute discretion). Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. Terms and conditions may include: Intellectual property rights Termination clauses Governing law clause DMCA notice clause Limitation of liability Enforceability clause Arbitration clause Confidentiality clause Indemnification clause Replace one ignition key for the Eligible Vehicle; or. If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. In all other circumstances, a tow to the nearest Accessible Charging Station or to your home can be arranged in accordance with your Entitlements. A vehicle with one or more motors that are partially or solely powered by electricity for propulsion. The information provided is general advice only. Anyone driving your nominated vehicle is also covered. RACV Extra Careif you usually stay local, but often take trips out of town. Heres what to do and how to stay safe if it does. It depends on where you drive. If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. endobj . endstream (a)Alternative passenger transport of economy class air, rail or coach for up to 5 people. If you reside at a location for four weeks or more, this may be classified as your permanent place of residence. Choose from three levels of roadside assistance with monthly or annual payment options. Where RACQ is able to assist you and incurs additional costs in providing Services to you on an island or river crossing, for example, barge, ferry or additional towing costs, you will be required to pay any additional costs RACQ incurs in accessing the Breakdown site. The provision of Alternative Transportation is subject to availability and any terms and conditions imposed by the Service Provider. They comply with the manufacturers specifications for your vehicle and the relevant Australian Standards. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive.#. For policies with a start date from15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Our mid-range package, giving you the basics with extras included. Please note that a number of vehicles have been specifically designed by the manufacturer not to be broken into. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $1,200. 0 If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB) 5 litres of fuel if youre stranded in Victoria with an empty tank. The vehicle must be in good condition and meet the registration requirements of your state and territory. For copies, visit racv.com.au. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown.