Tags still attached. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. Anyway I'll definitely choose a better experience with Burlington next time. The return of gift cards is only possible with the original receipt. They are not wanting to see a boycott on their stores. Keeping your receipt secures the amount you will get back even if it's over 30 days. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. Is this Be eligible items included in new items have a permanent ban . Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. They also advised me that my drivers license has been blocked do to returns without a receipt. I stood on line for 10 minutes (with only two cashiers). But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. The cashier ask her to explain why i couldn't return. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? I tried to return items bought for my daughters room makeover. A signature may still be required for returns with a receipt as well. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Does Ross Dress for Less accept resale certificate? I hope that I have a more positive experience tomorrow. I wouldn't want to waste my money if they are just going to give me a broke earbuds. Butit had to still have original tags on it and show no wear and be resell-able. When a pre-paid debit card is accepted as a form of payment . Never had an issue with hundreds of products bought at Ross till today. If they refused because it! Is there any other way to get my belt? *Required Fields. They need some quality control. Walmart Marketplace Return Policy. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. I'm very upset and would like an answer. WORST RETURN POLICY EVER!!! Your return policy sucks. Please keep this in mind next time your purchase with your debit or credit card. Contact the bank to recover funds. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. I know that was not true. Have never returned anything and we have shopped there for at least 2 years. Happy holidays, I hope this was helpful in answering some questions. The reason for this is because sometimes on some products the product description is not always accurate on the product. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. The 1-800 number was to customer service. The earring fell off the stud when she picked it up. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. No Ross associate should dismiss you the way you've claimed to be dismissed. I tired on the costume and it didn't fit. My experience for buying at ross wasn't good at all. I was a loyal consumer at Ross atleast once, probably twice a week, until now. TO WATCH ROSS EMPLOYEES THAT IS WHY. Carolina. Require. Their explanation was that it was their policy, just like that! I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. No MORE good quality and forget about cotton ones. From the Vendor dropdown, select your vendor. Disappointed. In how many days can we return the product? Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. They are a costume and wig. You can ask for an exchange only if the software turns out to be defective. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. The bar code for scanning the receipt is what was fading. - aren't your clerks supposed to ask. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! We can't take back a dress after you've had your fun with it because we can't sell it again. After the 60-day mark, the bank is no longer . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). I was asked to give my driver's license to be entered into the computer. How will I be refunded for my return? According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. I understand not receiving money back, but I can't believe I can't get in store credit. She was extremely rude and I left store in extreme disappointment. She said that because I'm returning it in less than 24 hours and the system requires it. I bought a pack of hangers there. (Mgr was rude & had attuitde as well. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Went to return a pair of shoes without a receipt. The refund will be initiated only if approved by their Refund verification system. And it is by far the most horrible shopping experience I have ever endured. Just BAD business ! Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. Ross is a California based discount department stores chain, targeting middle-income households. Because it was washed now I can't return it. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Ross wont provide refunds on opened software items. My receipt showed a sales tax of $3.23. I went in to the store right after work and selected two Bamboo Pillows. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I went 3 times to Ross to returned hyperdunk nike shoes. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. She told me that is manager on duty and the things have to go on her way!!! I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. If it is such a big conflict why does Ross not correct the tags before selling their products. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Now I know the reason all my neighbors do not want to visit that store! In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. The consent submitted will only be used for data processing originating from this website. 2. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Boo hoo~! I said ok and handed over. I called Ross customer service to get an answer to this question. Than you for listening. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Some managers at ross need to be a little more empathetic. I went to the Ross in Ocala on the Blvd. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. It's not big deal to keep recipes. Obviously it doesn't have price tag but some other tag. $7.00, paid with check. If the tags are missing and no receipt, NO REFUND. Ross will provide you with a refund through the original mode of payment. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. If the description is clear and it's obviously that product, then we will return it. So I took the gown and and what happens, it was STUCK TO THE SHOE. That afternoon, my cell phone fell out of the zippered pocket. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. I exceeded the return with no receipt limit during the holidays and being indecisive. So you wash it and find out you can't return it because you wore it then washed it. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. Return the item with its receipt and do not remove tags (if any) from any items. Return policy just not right!! If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) I have always had a pleasant experience at Ross so I keep going back. the customer is always unhappy when they don't get their way! It was like I walked 2 miles just to give them $49. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. I have contacted The Retail Equation and they said they don't work for Ross. Today, I thought, if nothing elsethey could at least grant me a store credit. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. I have never had a problem with my return. I went in to the store right after work and selected two Bamboo Pillows. He only wore them for no more than 5 minutes. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. I'd rather buy it,think about and decide when not having to rush to a decision. Well I found another receipt and read it 3 times. My son just bought some Guess men's cologne and opened it in the store. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. This lady needs some training on how to treat customers. This woman will be fired and I will do whatever it takes to make this happen. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. The saless person said No they don't refund cologne. Can I exchange to items for one item if not used or worn? I purchased With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. You can request the information this database has on you just like you would your credit report. I'm old so they need to listen to me or my child is out of state so they should give me more time. 14. Just take your product in its original condition back to your local Ross store with the purchase receipt. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! If merchandise was paid for with a check, cash will not be issued for five (5) days. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! If you want to sanitize the debit card but a refund the tags only. All Rights Reserved. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. Crappy store, we don't need these type businesses in our town. This is a very questionable practice that unlawfully collects private information on customers. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. I shared the information with the woman who went back to the manager who gave her the credit. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? When I got home, he tried them on and it was too big. You can either ask for an exchange or a refund in return for your product. You should have no problem if the rreturned item is still new. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Our return policies are always subject to local, state and federal restrictions. Really, Like I Didn't Need An I.D. That is absolutely absurd to me! I do a lot of shopping at Rossor at least I used to. You can do the contactless payment options as well for more safety. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Is it possible to buy your overstock or end-of-season merchandise? Ridiculous. The one cashier, said I will take you next. All rude! Just take your product in its original condition back to your local. You can exchange your returns for anything in the store, even if it's not the same type of product. I have never had a problem in the past getting just store credit. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. I said what about me? So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. Where can I find information about resources available to Associates. This has been a lesson learned to not shop at stores that are not trustworthy. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Walmart Standard Return Policy. i have my receipt for 2 handbags, brand new condition still w/tags on. 17. That is totally wrong!! My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. It's like "Thanks for your money, now f*ck off!" I couldn't find the receipt. Manager could have easily taken it back. To make way for new merchandise, we regularly mark down slow-selling merchandise. Swimwear and lingerie should be returned with the original ticket attached. I have the transaction in my bank account and just want my money back! I am very disappointed in ross and use to be a regular customer. Also managers are never help they are rude and wrong. Can I use my receipt as my store credit ? Then she proceeded to I wrapped the gifts for her and removed the Ross tags with the prices on them. When I went to exchange it was 31 days from purchase date. Went to Ross at the Kendall and US1, Miami, Fl. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. I'm without a car so I go thru shoes fast. Ill keep this list updated in case new items are added to their exceptions list. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. The first purchase, I used a store Do you need to return at the Ross you purchased at or can return at different Ross? I am sorry to say that I have to disagree to this policy. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. Very disappointed and if I buy clothes from them again I will be Much more causious. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. Ask for the discount for purchase and a lot of companies will still make that sale. The belt buckle completely fell apart and couldn't be fixed in less than month. I would always prefer to get a refund but I'm okay with a store credit. Next day I returned one clothes of about $40. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. -Any free-standing credit card processing unit or Point of Sale system. If you lose your store credit, we cannot give you more store credit to replace what you lost. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. A debit card refund takes a couple of days to process. My Godwhat happened to customer service? If you try to return it without the receipt, the product will no longer be in our system because the product is too old. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. And it appears I will have to have my husband return the dresses. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. Ros store is rubbish. 30 days. You can return items without a receipt but youll get store credit for the current selling price of the item. Anyway, they told me they could not take back liquids. i really did not have time to argue about the whole transaction. She said that because I'm returning it in less than 24 hours and the system requires it. Yes the ID is needed for purchases made within 24 hours. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Your return policy is the worst. Yes you can return items without a receipt aslong as your not an associate. If you try to return something without the receipt, we will need an I.D. I find it extremely unfair that they are literally ripping off customers who pay for their items. I'm done. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I told her to smell them if she thinks im tryng to lie. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. How are you going to deny me an exchange when all of the tags are attached to a gift item? It took her two minutes to get my receipt number. I will never shop here again. It says nothing seven days. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. For any reason, if you are not happy with your purchase from Ross, then no need to worry. I came here to see how long my refund will take to appear on my credit card. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. From toys to clothes to home goods to electronics. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! I had this kind of incident happen to me two other times at another Ross location. I have been shopping at Ross since I was 18. Return Policy for Fine Jewelry, Swimwear, and Lingerie On Tuesday I purchased apps 160.00 in merchandise. I went back the following day with the receipt. Pure shenanigans. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . I did not use it, damage it or wash it. It's new like it's in the store. If the product becomes faulty after wearing it then that is your loss. I work at ross and it is crazy what people try and get away with. In the event you used multiple forms of payment, your refund may be issued across all payment meth. I'd rather Ross keep their price low. She then tells me to try to sell them on let go. In fact, the time frame is generally between 7-10 business days. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Lets get started. It's not rocket science. So they really don't lose too much revenue when items are torn, broken or destroyed. I am in fact grateful to the owner of this website who has shared this fantastic When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. You might be wondering why your purchase goes through immediately, but the refund takes longer? I am a Ross shopper have been for a long time finding great deals on many items. Retain the original register receipt for Gift Cards. The purse with tax, it was $21.74. I bought two tops made of the same material but didn't not check for problems with them. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. They said no, unless I have a store receipt or proof that they were bought there at the store. I've returned with a receipt tags on within 24 hrs of the 30 days. With Ross, it's better to really think before you buy. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Do Gift Cards and Store Credits expire? Does Ross Dress for Less make donations to nonprofits in the community? People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!!