By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. In the US alone, Apple has 265 retail stores across 44 states. The training has been completely redesigned and moved to an online, self-paced format. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. All our courses are practical, hands-on, and led by trusted Apple experts. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Necessary cookies are absolutely essential for the website to function properly. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. This website uses cookies to improve your experience while you navigate through the website. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Therefore, we are committed to treating all applicants fairly and equally. And be amazed by what it does for yours. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. All our courses are practical, hands-on, and led by trusted Apple experts. 325 reviews from Apple employees about working as a Technical Specialist at Apple. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. The entire store team benefits from your commitment to providing the best care for customers. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. iOS 17 Wishlist What Do We Want to See? Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Your work hours will be based on business needs. You have excellent time management skills and can make decisions quickly. I also think readers might find the level of diversity among the talent at Apple very inspiring. Top editors give you the stories you want delivered right to your inbox each weekday. This cookie is set by GDPR Cookie Consent plugin. We're committed to being your source for expert career guidance. Youre supporting people. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. At other times, you refer customers to support team members who get them up and running again. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. We deliver a full range of Apple courses, including support and repair training for Apple devices. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Customer loyalty and satisfaction is their number one priority. And thats our greatest strength. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The cookie is used to store the user consent for the cookies in the category "Other. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This cookie is used by the map which helps visitors to identify and reach the facility. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Learn more about your EEO rights as an applicant (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Learn more about the E-Verify program (Opens in a new window) . Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. You maintain composure and customer focus while troubleshooting and solving issues. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. click here to select a store and view pay information. Youll need to be flexible with your schedule. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Regardless of the situation, your communication skills can help you be an effective technician. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple Professional Training courses are available now at training.apple.com. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Take proctored certification exams from your home or office. about 30,000 full- or part-time retail workers. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Communication skills: Communication skills are essential in any technical role. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Both full-time and part-time jobs are available. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They offered benefit options such as health care for all employees full- and/or part-time. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The redesigned training has moved to an online, self-paced format. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? 50 features and changes you might have missed in macOS Ventura. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title The Apple Professional Training courses are now available at training.apple.com. Introduce yourself, and well get in touch if theres a role that seems like a good match. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Do you love how it feels to help others? Do you love how it feels to help others? This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Both full-time and part-time jobs are available. You need a current, government-issued ID to check in with the proctor and begin the exam. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. 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Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Your base pay will depend on your skills, qualifications, experience, and location. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . 2023 Apple Technical Specialists are the people who make sure that Apples products work as advertised. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Apple is an equal opportunity employer that is committed to inclusion and diversity. Badges are issued and managed through Credlys digital badging platform. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Copyright The cookie is used to store the user consent for the cookies in the category "Performance". An Apple digital badge represents your achievement in professional training. After submitting my application it was a waiting game. Your work hours will be based on business needs. Apple Inc. All rights reserved. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. And thats our greatest strength. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple certification programs are IT professional certifications for Apple Inc. products. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Title(s) held: My official title was "specialist." Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . These cookies will be stored in your browser only with your consent. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Apple is a drug-free workplace. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Copyright And after you've passed an exam, display your verified digital badge on any professional networking site. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". For more details and to apply, visit macadmins.org. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Quoting from the latest DigiTimes industry report:
TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Copyright 2023 Apple Inc. All rights reserved. Apple is a drug-free workplace. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary].