No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. And I love the way they do customer service from sales to delivery I have no complaints. We are also Disappointed in the Taylor Sofa comfort and performance. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. They took longer than expected. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Heather Jester was our guide and inspiration. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. DUTIES AND RESPONSIBILITIES These are merely guidelines for measuring and do not guarantee your furniture will fit. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. The sales staff is very helpful and non-judgmental (snobby). I mailed. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. They wont even send anyone to look at it. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! We do not offer pick-ups at our distribution center. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. It came out absolutely beautiful. He was super friendly and helpful. We bought it received it by UPS in a week and hung it up. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. A 10% restocking fee will be applied. Great furniture and sales people. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Even if you spend thousands of dollars you will not receive any support. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. I will definitely be going back. How am I supposed to do that myself? I would not recommend this place. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Simply amazing. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. I will rather go to Bob's furniture. It has beautiful furniture. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I agree with all of the 1-star comments. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Staff all Wearing masks, and everything is very clean. The cons: Some shoppers mentioned issues with shipping. . A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. When I came home from work that evening the entire place was put together. I was thrilled with my order of outdoor patio furniture from Arhaus. We would definitely buy here ! I recently purchased a sectional and a table. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Arhaus is a handcrafted furniture brand that was founded in 1986. How do I request a catalog or sign up for email or remove my name from your mailing list? And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I'm giving this 3 stars because I had both good and bad experiences in this store. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Debra Cleare helped us with bedroom furniture, accessories and tables. We aim to provide readers with the most up-to-date information available about today's consumer products and services. What if my item(s) does not look like what I saw in the store or online? the perfect rug and dining chairs as floor samples. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Laurie. I was hesitant since it was a floor sample. Wife desired a unique dining table with stone inlays priced at $6200- wow. Clearance Items (marked Last Chance! Bad experience all the way around. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Thank you Michael and Sandi Trish and Bob. What if my items do not fit upon delivery? and didn't hear for a week, so I called him back again. When they delivered in Nov 2021 they were the wrong chairs. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. This new rep stated she will contact me by the end of the week once she hears from UPS. Ask for Tricia and she can be of great help! You won't be disappointed. I mailed both boxes back to Ahaus the same day. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Restocking fee does not apply to Non-Furniture Items as defined above. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. My interior designer Tricia, was amazing to work with. Will my merchandise be assembled at the time of delivery? Arhaus is a lovely store in Plano/ Frisco Texas area. Sign up for promotions, decorating tips and more from our team. I was not told this at order time. I purchased several pieces of furniture from Arhaus. Arhaus Furniture collections are for the entire home. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. They promised a discount. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Go in and take a look, you'll be surprised at the quality, variety and the prices! We use intelligent software that helps us maintain the . Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! We purchased this table a year. Anyone would miss this. No one in the store claimed to know anything about the issue that had been going on for 3 months. Tracy has been so professional through out the whole experience. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. I was "disconnected" by phone 3 times. Definitely coming back to finish off my home! There was a mishap and we got a wrong ottoman but customer service eventually got it right. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. I have called, many times. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. First, the stain (whatever it was) would have gone into the cushion as well. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. Arhaus is a lovely store in Plano/ Frisco Texas area. Information provided by various external sources. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! So the took them back and reordered the two chairs. I hope Arhaus realizes what an asset they have in her. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. No return emails. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Instructions to log into the Arhaus credit card account. Love everything! The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. The. I got many compliments on them. For this reason, we will be purchasing the Tahoe & we will continue to work with David. The pillows are easy to wipe down too. Clearance Items (marked Last Chance! Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Im gonna file a complaint with the attorney generals office. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. It is unacceptable the way Arhaus treats their paying customers. The pros: Nicely designed, modern sofas and sectionals. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Have bought several pieces in the past, but never again. I love my new couch and the great customer service that accompanied it. I apparently ordered a custom outdoor furniture set. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. I cannot thank Kat and Michael enough. I walked into Arhaus and really liked the design of their merchandise. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! I purchased a garden stool in October of 2022 that was delivered in November. And, the little details are a big reminder that a real person created something special just for you. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. We furnished our dinning room, formal living room and family room furniture at Arhaus. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Second, there are buttons that go into the cushion. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Not worth it, they dont stand by warranty. They were both delivered a week later. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. I'd give this place zero stars if I could. Join the 41 people who've already reviewed Arhaus. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. I, too, have shopped there and was completely ignored by their staff. He has been to our home and helped picked out pieces for the space we have. Absolutely stunning store and I love all their merchandise! She help really helped me through the process. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Awesome ordering process! We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). I did so, and they sent a third party furniture repair company. Minimum payments are required for each Credit Plan. We visited the store several times and everyone was great to interact with and extremely helpful! Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. With a keen eye for details, love for . We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Very punctual and efficient. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Love my Pearson Gallery bedroom set. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Will I receive all of the items on my order at the same time? The Palmer bedroom set we purchased looks great and very impressed with the quality. I love the quality, the color, the comfort we get lots of compliments. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations.