They suggested I phoned 111. Our rating of effective was good overall. During 19/20 there were three CQUINs for SDEC. Staff assessed and monitored patients regularly to see if they were in pain. 18 April 2018. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Again thank you and i would recommend this hospital to all my family and friends. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. How could this website work better for you? Browser Support Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. The diagnostics service was not up to date with the most recent ionising radiation regulations. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The Russell Legacy Project will be located on the hospital campus in Alexander City. Patient Experience Team. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. Who has Care Opinion told about this story? Staff were really lovely. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. Any other browser may experience partial or no support. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Stourbridge, We carried out an out of hours, unannounced, focussed inspection. nhs.uk Published We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published nhs.uk 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. The hospital is south WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. AEC/RAB (ext. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. I could not fault staff, very professional, and polite, a credit to your hospital. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Health Education England will join us in April 2023. Between October and December 2010, 507 surveys had been completed. Russells Hall Hospital 3 years ago. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. AEC was well run and escalated patients that they couldnt manage. Follow BBC West Midlands on Facebook, Twitter and Instagram. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. Visit https://www.careopinion.org.uk We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Russell Medical has been accredited by The Joint Commission since 1959. All the best and take care. West Bromwich, Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Russells Hall Hospital Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. 3136/3139) Vikki Thompson, AMU (ext. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. All the best and take care. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Who has Care Opinion told about this story? The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. All rights reserved. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Russells Hall Hospital Accident and emergency If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. I felt really listened too when I was at my worst and feeling hopeless. (Purple), High Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. DY1 2HQ, Posted via She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. There was insufficient senior medical and specialist oversight and in reach to the department. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Change my preferences Dudley There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Medical secretaries: Bev/Ruth (ext. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. About: As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. I'm OK with analytics cookies. People could not always access services when they needed. The trust took immediate steps to put this right. Russells Hall Hospital Address We are centrally the service is performing badly and we've taken enforcement action against the provider of the service. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. financial benefits and cost savings for hospitals, and often for patients too. Departments did not always have effective systems for identifying risks. or call us on 0845 113 0012, Response from For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Creating a new NHS England: NHS Digital and NHS England have now merged. There are six bands within the monitoring system so this Trust had a relatively lower risk. Patient Experience Team. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Care records were not always written and managed in a way that kept patients safe. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. All rights reserved. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Thank you again! WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. aec russells hall hospital. We are thrilled to hear that staff were proffesional and efficient. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. ADVERTISEMENT: Services or products are not endorsed by the Trust. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. Menu It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Pensnett Road, Dudley, West Midlands, DY1 2HQ review titled Amazing staff can't thank them all enough! Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Our mission is simple: Being the best because, we care. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published We are carrying out a review of quality at Russells Hall Hospital. Keep 999 and A&E free for serious and life-threatening conditions. The trust employs around 4,147 whole time equivalent staff (WTE). At least one standard in this area was not being met when we inspected the service and We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Acute Medicine Department - The Dudley Group NHS Foundation Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Russell Medical became a part of UAB Health System in January, 2020. (01384) 456111, Provided and run by: Weve put some small files called cookies on your device to make our site work. Mill House Coffee is []. People told us that they were given choices about meals and drinks so that they received things they liked. 3 December 2014. The ED sees approximately 97,000 patients per annum. Patient Experience Team. After firstly being admitted with a cellulitis infection in my left leg No rating/under appeal/rating suspended It is great to hear that you received excellent care and treatment in the Emergency Department. The Trust also provides community services for adults (including sexual health) and End of Life Care. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Your lovely comments have been shared with the AEC team who will be delighted to receive them. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. The electronic tracking system did not allow for patients to be easily located within the department. Paediatrics and Gynaecology etc. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. This is the major ED in the area and serves the population of Dudley and surrounding areas. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. there are some services which we cant rate, while some might be under appeal from the provider. By choosing well, you will help to reduce the burden on essential emergency services. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Published This affected the safety and management of patients. They tell me everything they're doing.". Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Staff were still not always using clinical judgement alongside NEWS scoring criteria. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Agency or bank staff predominantly staffed each area we inspected. We saw that a number of improvements had been made to the diet and fluids that people received. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. First amu then onto ward A2. Allied health professionals made up the largest group of staff required for imaging services. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Almost 12% of people coming to A&E received no treatment, just advice. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Also thank you to the lovely staff of russells hall A&E. The senior led team will review you on a daily basis, including weekends and bank holidays. Such a lovely Dr and an asset to the hospital. WebMaps & Directions. We rated it them as requires improvement because: Published There were areas of poor practice where the trust needs to make improvements. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. AEC is part of the Same Day Emergency Care (SDEC). Some improvement in patient flow through the ambulance triage assessment area were seen. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. In AMU, you will also be reviewed by therapy services if necessary. Located in the main lobby of Russell Medical. Published We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. 2654/1783). Can Nigeria's election result be overturned? Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. We are continuing to monitor progress against these. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Your information helps us decide when, where and what to inspect. The firm said it had complied with the order and the safety of staff and patients was its top priority. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. The care I received from start to finish was exceptional. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. DY8 4HZ, In Full blood test, chest X-ray and seen by dr for my results within 3 hours. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. About: We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Your staff could not have been more professional or efficient. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Published In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. 2023 Russell Medical. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. [Very happy with 'Treatment'] People told us that they were happy with the care that they had received at the hospital. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Patient Experience Team. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. We saw and were told that staff were responsive and provided people with appropriate support. DY1 2HQ, Posted via We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Covid-19 Release of Information Call Line: 256-215-7461 []. or call us on 0845 113 0012, Response from A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership.